Frequent Questions

Can't find answers to your questions? Try live chat or email us

How do I sign up?

Schema runs on Google service to make things faster and more secure. You do not need to sign up to use us. Simply log in with your Google account. If you do not already have a Google account, you can create one here.

Why can't I sign in with my Google account?

You need to make sure pop up is enabled and cookies are not blocked by your browser.

Are my notes safe?

Yes, we are using Google servers and industry standard protocols to make sure your data is secure. Everything is also backed up.

Are my notes private?

Yes, your notes are always private unless you choose to share with others or publish to the community platform.

Can I recover archived notes?

Yes, when you are in your workspace, click on the vertical triple dots at the top of the page and the archive button. You can restore your archived schemas there. However, if you have deleted schemas from your archive, you won’t be able to recover them.

Are my notes saved automatically?

Yes, your notes will be saved automatically whenever you make any new changes. But you can always manually trigger save with "Command + S" or "Control + S".

Can I export my notes?

Yes, when you are in the schema you want to export, just click on the vertical trip dots and the option to export as PDF is available.

Can I share my notes?

Yes! When you are in the schema you want to share, click on the vertical triple dots and you can choose to send your schema. The recipient will get a copy of the Schema you are sharing and will be notified via email. If you want to make it public, simply choose share with the community!

What document formats can I preview?

The preview function is currently operational for PDF’s and images (GIF, JPEG and PNG), we will soon offer support for other file formats.

How much storage do I get?

You get 50MB of free cloud storage with your account. You can see how much you are using if you click on the red circle with your first initial at the top of the page. Get in touch if you need more storage!

Tips and tricks

Can I view my images within my notes?

Yes! If you click on the vertical triple dots at the top of the page you can toggle - inline image. This will display all your images with your notes.

Are there any keyboard shortcuts?

You can use "Command + U" or "Control + U" to trigger file upload.

Are there on-screen commands?

Yes, if you click the little triangle next to the upload button, you will be able to use the on-screen toolbar.

Get in touch

If you haven’t had your questions answered, have a problem and need our help or have an awesome idea for a new feature, or if you want to work/invest with us or simply want to say Hi, contact us at: hello@schema.rocks.

How can we help? Live Chat

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